Faculty of Insurance and Banking

Permanent URI for this communityhttp://dspace.ifm.ac.tz/handle/123456789/5

Browse

Now showing 1 - 20 of 25

Access to Credit and Households’ Borrowing Behavior in East Africa
(Journal of Economics and Business, 2019) Lotto, Josephat
The primary objective of this paper is to examine how the borrowing behavior of households in the East African region are influenced by their demographic characteristics- gender, age, income and education using Tobit regression. The paper employs survey data adapted from the World Bank's 2017 Global Findex. The results show that male-headed households borrow more often than female-headed households, and that older head of households are more likely to participate in borrowing activities than their younger counterparts. Generally, the results reveal that the household whose age is relatively small should be more indebted and will have a lower level of income, and consequently fewer physical assets. This is due to the life-cycle theory which suggests that younger households have expectations of their income to rise in the future as opposed to the older households, who are heading to retirement. So, they are more willing to borrow and acquire durables and other assets due to their hopes and expectation of getting more income in the future. On the other hand, the findings reveal that the education of the head of the household is the enabling factor for the household to borrow due to the financial literacy awareness one can derive from education. The income level of the household is also considered as the determining factor of the household's borrowing likely-hood. Since borrowing requires the guarantee in terms of borrower's income, the higher the income levels of the borrower the more likely the individual will receive the loan from the lenders. Despite household's education, age and income the results also show that the gender of the households influences the borrowing behavior of the households and that women may not have the borrowing power and ability as compared to their men counterparts. This may be due to their inability to have collateral and guarantees used as loan back-up, their poor financial education awareness, and lower business experience. Therefore, understanding households' borrowing behavior in East Africa is very important, and the results of the study may be of policy interest towards the strengthening of the East African Community financial inclusion agenda. Also, the study commends governments of the East African region to promote households' borrowing and increase opportunities for household investment in achieving intended economic growth.
Assessing the Determinants of Bank Liquidity: Experience from Tanzanian Banks
(The African Journal of Finance and Management, 2015) Lotto, Josephat; Mwemezi, Justus
This paper identifies the determinants of banks’ liquidity in Tanzania. The panel regression was employed for secondary data extracted from published bank financial statements of 49 banks in the sample, covering the period from 2006 to 2013. The results revealed that capital adequacy, bank size and interest rate margin had a negative and statistically significant effect on banks’ liquidity, while non-performing loans and inflation were found to have positive impact on bank’s liquidity. On the other hand, the profitability and GDP growth rate had statistically insignificant impact on banks’ liquidity, although they both had expected positive relationships. According to the study results smaller banks are more liquid because they mainly focus on short-term loans that mature shortly, and are therefore are believed to be more liquid as compared to bigger banks that tie up most of their capital on long-terms loans that mature after some years.
Complex corporate ownership and control in UK listed companies
(University of Strathclyde, 2012) Lotto, Josephat
This thesis sets out the empirical evidence on complex ownership and control using data for UK listed firms adapted from Faccio and Lang (2002) for the period 1996-1999. Using OLS estimation method, the thesis links corporate financial policies and performance with ownership and control. It reports a negative relationship between control concentration of the largest shareholder and dividend pay- out ratios in companies which separate ownership from control, and a positive relationship between ownership concentration of the largest shareholder and dividend payout ratios, in companies which do not. I show that higher control-rights grant larger shareholders incentives (lower cash-flow rights) and ability (higher control-rights) to extract private benefits, for companies which separate ownership from control. Supportive evidence emerges of a positive relationship between the largest shareholder’s ownership concentration and debt ratio; when ownership concentration of the largest block holder increases, so does the possibility of collusion with management. It is further reported that, family companies employ more debt in their capital structures to prevent dilution of control and have significantly higher debt ratios and lower pay-out ratios than companies controlled by financial institutions. It may be argued that, the absence of strong external monitors makes it easy for family companies to pass control between generations. Finally, I test the relationship between voting rights of the largest shareholder and firm performance and report a negative relationship, suggesting reduction of corporate values. I demonstrate that firms whose control is shared among two family block holders accumulate more debt and perform worse than firms where the largest family block holder shares control with the second largest financial institution. This suggests that the incentives to collude with the largest shareholder or to monitor the largest shareholder are significantly affected by the type of block holder. It is also shown that firms with control coalition having more than two block holders perform better than those with only two block holders, especially those of the same type.
Credit availability for Tanzania’s small businesses: a gender perspective
(Business Management Review, 2016) Lotto, Josephat
The purpose of this study was to examine whether firm and owners’ characteristics are driven by gender and whether gender is attributable to credit accessibility in small and locally-owned firms in Tanzania. The study uses data collected from 400 small businesses through questionnaires and interviews and analyses it using univariate and multivariate statistical tools The findings show that female owners are less educated, have less work experiences and their firms are relatively smaller and younger than in the case for males. Moreover, female-owned firms were more likely to be organised as sole proprietorship or partnerships. Also the findings indicate that female-owned firms are more likely to have a need for credit during the three years prior to the survey. Nevertheless, when it comes to applying for credit, male owners were more likely to apply for credit than their counterpart female owners. Surprisingly, the credit applications of female-owned firms were more likely to be approved than those from the male-owned firms. The results suggest that policy-makers and regulators should not use the “one-size-fits all” approach when setting policies for the growth and survival of small firms due to the differences in firm and owners’ characteristics with regard to credit accessibility between male and female-owned firms. Furthermore, the results imply that when formulating policies for credit accessibility the issues of size and gender are pertinent. On the whole, the study contributes to the extensive literature on gender and entrepreneurship for a specific Tanzanian context.
Determinants of Financial Performance of Tanzanian Banks
(The African Journal of Finance and Management, 2016) Lotto, Josephat; Kakozi, Ezra
This paper examines factors that affect bank performances in Tanzania for the period of 2006 to 2013. The empirical results suggest that high net interest margins (NIM) and return on bank assets (ROA) are significantly associated with larger banks that hold a relatively high amount of capital. However, such banks have lower liquidity levels and poor management quality measured by how efficiently they reduce operating expenses. This calls for banks owners to review the performance of banks management in relation to their incentive packages so as to match management remunerations with their contribution towards bank performance. No impact was found of macroeconomic variables measured by GDP growth rate and inflation on bank interest margin and profitability. Also the findings show that micro-financial factors, measured by financial structure and market concentration, are worth less to banks interest margin and profitability in Tanzania. As a matter of policy implications at the bank level, the improvement of the profitability of Tanzanian banks need to be conducted by a reinforcement of the capitalization through national regulation programs, and by reducing the proportion of non-interest bearing assets to the benefit of bank loans.
Does bank capital regulation affect bank value?
(African Journal of Business Management, 2017-05-08) Lotto, Josephat
The aim of this study was to examine the relationship between capital adequacy and the bank profitability measured by returns on equity (ROE) for Tanzanian large commercial banks during the period between 2009 and 2014. The positive relationship between bank capital and performance may also be explained using monitoring-based theory. The monitoring-based theory suggests that higher bank capitals encourage serious scrutiny and monitoring of borrowers to avoid default risk. The monitoring of borrowers indirectly improves the probability of bank’s survival by eventually increasing surplus generated through the healthier relationship between borrowers and banks, hence, bank performance Furthermore, the study found a significantly positive relationship between bank size and bank returns on equity. This is consistent with a familiar explanation that larger banks accumulate large assets which generate relatively more income and eventually increases the bank’s profitability. The study also reveals a negative and significant relationship between non-performing loans and bank profitability. This relationship shows that accumulation of Non-Performing Loans invites vulnerability to default risk which consequently causes banks’ failure to sustain or increase their investment efficiency. Similarly, lower NPLs are associated with drop in deposits rate which eventually impacts on banks’ operations and profitability. Consequently, the study recommends the banks’ capital regulation to be anchored on a sound system of bank monitoring and the Bank of Tanzania should swiftly and strictly enforce the compliance of the bank capital requirements and review the minimum capital requirement of deposit money regularly so as to maintain the optimal capital level in an attempt to improving bank profits level. The study also encourages bank capitalization to improve performance. More specifically, banks are encouraged to have a habit of retaining more earnings instead of distributing such large sums as bonuses in order to increase the banks’ capital base.
Domestic Debt and Economic Growth in Tanzania - An Empirical Analysis
(Journal of Economics and Management Sciences, 2018-05-26) Lotto, Josephat
The main objective of this paper was to examine the impact of domestic debt on economic growth in Tanzania for the period 1990 to 2015 using Ordinary Least Square (OLS) regression method to estimate the effects. The study finds that there is an inverse but insignificant relationship between domestic debt and the economic growth of Tanzania as measured by GDP annual growth. The inverse relationship between domestic debt and GDP may be caused by different factors such as; increased trend in domestic borrowing, government lenders’ profile dominated by commercial banks and non-bank financial institutions which promotes the “crowding out” effect; the nature of the instruments used by the government ; the improper use of the domestic borrowed funds which may include funding budgetary deficits, paying up principal and matured obligations on debt, developing financial markets as well as fund other government operations. Other control variables relate with the GDP as predicted. For example, Inflation (INF) has a negative effect on the GDP growth rate, but the relationship is not statistically significant, while gross capital formation (GCF) has a positive statistically significant effect on GDP growth rate. Furthermore, foreign direct investment (FDI) showed a positive effect on the GDP growth rate and export (X) has a positive effect on GDP growth rate, and the relationship is statistically significant explaining that if a country applied an export-led growth economic strategy it enjoys the gains of participating in the world market. This means that an increase in export stimulates demand for goods which leads to increase in output, and as a country’s output increases, the economic performance also takes a similar trend. Finally, government expenditure (GE) had a negative effect on the GDP growth rate which may be explained by the increased government expenditures which are funded by either tax or borrowing. Therefore, what is required for countries like Tanzania is to have better debt management strategies as well as prudential financial management while maintaining to remain within the internationally acceptable debt level of 45% of GDP and maintain a GDP growth rate of not less than 5%. It is important for the country to realize from where to borrow from, the tenure, the risks involved and limitations to borrowing and thus set the right balance of combination of both kinds of debt. Another requirement is to properly utilize the borrowed funds. The central government’s objective should be to use the funds in more development-oriented projects that bring positive returns to the economic development. The government should not only create a right environment and policies for investment to attract investment from domestic and foreign sources but also be cautious about the kind of investments that the foreign investors make.
The Effect of Separating Ownership from Control on Corporate Leverage
(Business Management Review, 2012) Lotto, Josephat
This paper aims to examine how corporate leverage is affected by the separation of ownership from control .Using data from a sample of 643 listed UK firms, the results show supportive evidence of a statistically significant positive relationship between the largest shareholder’s ownership concentration and debt ratio. More importantly, the results of the paper show a statistically significant and positive relationship between control-wedge (deviation between control rights and cash flow rights) and the debt ratio confirming that control attracts controlling shareholders to extract private benefits. This finding offers directly evidence for the debt-increasing effect of the hypothesis formulated in this paper: the non-dilution entrenchment effect and signaling effects of debt finance contribute to a higher corporate debt level when the control-rights and cash-flow rights of the largest controlling shareholder are highly separated.
Efficiency of Capital Adequacy Requirements in Reducing Risk-Taking Behavior of Tanzanian Commercial Banks
(Research Journal of Finance and Accounting, 2016) Lotto, Josephat
This paper intended to examine the relationship between capital and risk of Tanzanian commercial banks during the period 2009-2014 using the Two Stage Least Square (2SLS) method of estimation. The empirical findings reveal a direct relationship between capital ratios and bank risk-taking behavior implying that as the level of banks’ risk increases bank managers tend to increase the bank capital ratios so as to prevent banks from violating the regulatory minimum capital requirements.The study also found a positive relationship between regulatory pressure and capital. This positive impact shows that Tanzanians large commercial banks approaching the minimum capital requirements are inclined to improve their capital base in order to circumvent the penalties resulted from infringing the legal requirements of keeping minimum capital ratio.The study further shows a positive and significant association between profitability and bank capital implying that that as the profitability of banks increases they retain more earnings to raise the level of their capital. Hence, it is concluded that improvement in profitability helps banks to increase their capital ratios and prevent them from penalty associated with failure to meet minimum capital requirements.
The Empirical Analysis of the Impact of Bank Capital Regulations on Operating Efficiency
(International Journal of Financial Studies, 2018-03-22) Lotto, Josephat
This paper principally aims at examining the impact of capital requirements regulation on bank operating efficiency in Tanzania. The study employs bank level data for the period between 2009 and 2015. The findings show a positive and significant relationship between capital ratio and bank operating efficiency. This shows that commercial banks in Tanzania with more stringent capital regulations are more operationally efficient. This relationship proposes that capital adequacy does not only strengthen financial stability by providing a larger capital cushion but also improves bank operating efficiency by preventing a moral hazard problem between shareholders and debt-holders. This result may also imply that the increased regulations on capital requirements influence the bank’s decision to revisit their internal operations strategy in terms of strong corporate governance, risk assessment methods, credit evaluation procedures, employment of more qualified staffs, and enhanced internal control procedures. Another key finding is an inverse relationship between non-performing Loans (credit risk) and bank operating efficiency. The implication of this relationship may simply mean that the bank’s total loan and advances in combination with total deposit either due from customers or from other banks are of little importance in determining the operational efficiency of banks. This probably implies that the amount of money banks loan out is too excessive, which would attract a greater chance of default. The paper lays down some recommendations: first, banks in Tanzania are advised to invest in more advanced technological innovations to reduce the staff costs and other operating expenses to increase their operational efficiency; and, second, bank management is also advised to be more careful in the loan screening process to reduce the incidence of non-performing loans.
Evaluation of factors influencing bank operating efficiency in Tanzanian banking sector
(Cogent Economics & Finance, 2019-09-12) Lotto, Josephat
This paper examines factors affecting operating efficiency of 36 commercial banks in Tanzania for the period between 2000 and 2017. The paper employs robust random-effect regression model to estimate the relationship between bank operating efficiency and its determinants. The results show that bank liquidity and capital adequacy have a positive relationship with bank operating efficiency. This suggests that capital adequacy and liquidity, not only strengthen financial stability by providing a larger capital cushion and bank required liquidity level, but also improve bank operating efficiency by lowering moral hazard between shareholders and debt-holders. Furthermore, the study shows that bank profitability and operating efficiency are directly related—implying that banks should put emphasis on improving their earning generating power to increase their operational efficiency. This paper suggests banks to increase their profitability by investing more on financial innovations and branch networks, and expand their market shares to boost their operational efficiency. Further, the paper argues that banks should optimally use their asset capacity to enhance their earnings profiles. At the same time, banks should avoid reckless lending that would increase the level of unsecured credits in banks’ portfolio. Finally, the results encourage banks in Tanzania to monitor and evaluate these factors for improvement to enable the sustainability of banks and industry for economic growth.
Evaluation of Financial Performance of Foreign and Domestic Banks Operating in Tanzania
(European Journal of Business and Management, 2016) Lotto, Josephat
This study aimed at conducting a comparative analysis of the financial performance of foreign owned banks and domestic banks operating in Tanzanian banking sector for the period between 2009-2016 using DuPont model and the paired-sample t-test analysis. The model depicts that return on equity of banks is affected by three parameters namely; Profit margin (PM), Assets utilization AU and Equity Multiplier (EM). The results of the analysis show that both returns on equity (ROE) and return on assets (ROA) of foreign banks are higher than those of the domestic banks. The higher ratios of ROA and ROE observed in foreign banks may have been caused by reported higher interest margin (PM) and Equity Multiplier (EM) signifying a better cost management and use of large financial leverage by foreign banks than domestic banks.Based on the results portrayed by this study we may conclude that foreign banks in Tanzania not only have higher return on assets ratio (ROA), but also higher return on equity (ROE) ratio due to a larger use of financial leverage rather than the profitable use of assets. This implies that, compared to domestic banks, foreign banks manage their capital more efficiently than their domestic counterparts
Examination of the Status of Financial Inclusion and its Determinants in Tanzania
(MDPI Sustainability, 2018-08-13) Lotto, Josephat
The primary motive of this paper is to examine the determinants of financial inclusion in Tanzania. The paper borrows data from a household survey conducted by TWAWEZA. Employing the probit regression, the findings of this paper reveal that gender, education, age and income are the pertinent factors which affect the financial inclusion in Tanzania. The paper further shows the following: First, if you are a man, financially stable, have a good education and are relatively older, you then stand better chances of being Financially included. The results show that, as the level of education increases, the individual is more likely to be financially included. The possible reason for this observation may be clearly linked with the financial ability of educated individuals to afford holding bank accounts and presenting personal guarantees when required by the banks during loan application because the level of education goes parallel with the income level. In addition, the results confirm a gender gap in formal financial inclusion, and this may be due to the factors such as inability of women to show collateral, their poor financial education awareness and lower business experience. Second, the paper also shows that the factors which affect traditional banking services are the same as those affecting mobile banking services (gender, age, income and education), and that there is a negative trend and a clear departure of customers’ usage from banking retail services to mobile financial services. Although this gap has been narrowed recently, the best option with the banking sector is to create more new delivery channels while using mobile financial services as an infrastructure to deepen financial access reaching more un-banked population. The paper, therefore, recommends banks to create more delivery channels while using mobile telecommunication network as an infrastructure to deepen financial access reaching more unbanked people rather than competing with mobile network operators. The findings of this paper may also be used as a wake-up call for policy makers to put more emphasis on women and young people who are often left behind during Government’s effort toward reaching the entire population as far as financial inclusion is concerned.
Examining the impact of information technology on internal auditing effectiveness in Tanzanian organizations
(Time Journals of Social Sciences, 2014-11-06) Lotto, Josephat
This research assessed the impact of Information technology on internal auditing in Tanzanian organizations. The study was exploratory and descriptive in nature and it was restricted to the Dar es Salaam area, which is the commercial center of Tanzania. As such it represents IT growth of both government and a business organizations in the country. Primary data was collected through questionnaires. The central finding in this research work reveal that the internal audit profession in Tanzania lags behind in effective use of IT to support their duties. From the discussion of the findings it was clearly observed that several factors, which contributed to the hindrance of internal auditors’ use of technology, are interwoven. As such, it was clear that the lack of top management support seemed to be a critical problem because it is from this factor that other factors were brought into existence. For instance, inadequate training programs, internal auditors’ involvement in information systems development, and poor allocation of budget to the internal audit department were the result of lack of top management support.
The impact of owner's identity on corporate capital structure
(Business Management Review, 2016) Lotto, Josephat
This paper examines how the identity of corporate owners affects corporate leverage in the UK. Using data from a sample of 643 listed UK firms, the results show that family-controlled firms have higher debt ratios than companies controlled by financial institutions. The implication is that family-controlled companies prefer debt to equity in their capital structure due to either a control-enhancing mechanism and/or firm’s protection from take-over threats. The paper, further confirms that corporate control contestability has also a positive impact on debt ratio. In essence, a smaller value of control contestability signifies more equal distribution of the voting power between the two largest shareholders. This finding is in line with the monitoring hypothesis of the second largest shareholder, hence suggesting that the involvement of the second largest shareholder in monitoring the activities of the largest shareholder reduces the second-order agency costs, the agency conflict between minority and majority shareholders.
The Interrelationship between Corporate Ownership Structure and Leverage
(ARPN Journal of Science and Technology, 2013-12-08) Lotto, Josephat
Previous studies on the agency model of the firm extensively recognize the managerial ownership and external debt as important tools in mitigating agency conflicts and enhancing firm value. They also find that increase in the external monitors, for example the institutional investors, can actually play a useful role in limiting agency problems in the firm. This paper, using 1351 companies from UK between 2004 and 2008 explores the impact of institutional holdings on managerial ownership and debt policy in an integrated framework by using a simultaneous equations estimation procedure (2SLS). The findings show that there is a significant negative relationship between institutional ownership and corporate leverage. This escalates the agency costs of debt because debt holders increase the rate of borrowing when they realize that institutional ownership increases in such a way as to jeopardize their wealth because using the control power they accumulate from their ownership, institutional shareholders may engage in riskier projects.In addition, corporate leverage is also governed by managerial ownership and revealed a statistically significant negative relationship. At the same time, debt appears as a key governance variable as it moderates private benefits extraction from corporate free cash flows as reported in the results of this paper that companies with higher average debt ratios accumulate less free cash flows as opposed to companies with lower average debt ratios.
The Level of Business Informality in Tanzanian SMEs and Access to Finance
(The African Journal of Finance and Management, 2014) Lotto, Josephat
The objective of this paper is to assess the level of business informality and access to credit of Tanzania’s SMEs. The study considers business informality as a combination of improper keeping of business records, lack of business licenses, lack of business registration and lack of bank accounts. A sample of 295 SMEs and 4 commercial banks were randomly selected from Dar es Salaam, the business centre of Tanzania. The study found that improper keeping of business records was highly impacting SME’s access to credit, with other factors such as the lack of business licenses, business registration and bank accounts affecting the access to finance in the same order. The study findings reveal that on average, reasons related to business informality (lack of business registration, poor record-keeping and lack of business license) contributed significantly to difficult access to finance for SMEs compared to other reasons such as the lack of collateral and business plan. In this regard, interventions to increase the levels of formality in the SME sector would have a positive impact on the sector being able to access finance. This can be done through compulsory registration of SMEs at minimal or no cost.
On an ongoing corporate dividend dialogue: Do external influences also matter in dividend decision?
(Cogent Business & Management, 2020-02-03) Lotto, Josephat
Dividend policy is among the most debated topics in corporate Finance. Determinants of corporate dividend, most commonly firm specific determinants, have attracted much attention of the researchers. This paper mainly investigates the external determinants of dividend policy in Tanzania. The study also checks the influence of firm-specific factors that determine dividend decision of non-financial firms listed in Dar es Salaam Stock Exchange using a panel data analysis for a period 2008–2017. The paper reports that gross domestic product (GDP) and inflation have both statistically negative signifant relationship with the firm payout ratio. This implies that in a country where GDP is high, firms are less likely to consider paying dividends. During high GDP levels, the economic environment is potentially conducive for potential investment, and therefore re-investing the corporate profit is relatively a wise decision than distributing it back to owners as dividend. Also in an inflationary environment, funds generated are often are not sufficient to replace a firm’s assets as they become obsolete. Under these circumstances, a firm may be forced to retain a higher percentage of earnings to maintain the earning power of its asset base that is why during this time less dividend is expected by shareholders. Furthermore, the paper reports that firm-specific factors such as profitability, liquidity, firm size, leverage and firm growth are also influencial in determining corporate dividend policy. More specifically, large-sized firms, highly profitable firms are more likely to consider paying dividend. However, payment of dividend will all depend on whether the firm is liquid enough to afford that. On the other hand, high growth and leveraged firms would not probably consider paying dividend, and will therefore, save money to finance their expansion and honor their debt obligations.
On understanding the implication of pension debt on fiscal policy in Tanzania: Is there any room for improving the adequacy of pension benefits?
(Cogent Economics & Finance, 2020-11-01) Lotto, Josephat; Isaka, Irene
This paper aims at understanding the implication of pension debt on fiscal policy in Tanzania. The paper employed a modified projected benefit obligation (PBO) approach for a period between 2010 and 2018. The results of the paper indicate a mismatch between benefit payments and members’ contributions, in that outflows are found to exceed inflows for a large part of the examined period, which tends to imply that pensions adequacy is questionable, and that the system cannot be sustained for a longer period if no rescue is put in place immediately. Further, drawing from the computed life expectancy of pensioners, it is indicative that the size of the retirement age cohort will continue to enlarge over time; which would result in increasing pension obligations. Since increased pension expenditure would not be fully covered from the existing pension assets, the Government as a guarantor would be required to cover the matured pension obligations through its annual fiscal budget. Unfortunately, looking at the current National Debt sustainability report pension debt is not part of the proposed national debt. Following these findings, and since neither increasing the contribution rate nor the retirement age may not be sustainable options, the reduction of accrual rate is the most suitable option the government is recommended to implement so as to rescue the current situation. However, in a long run, the paper recommends the government to undertake a systemic pension reform, which would change the entire pension system from a defined benefits scheme to a defined contributions scheme.
The Role of Agency Banking in Promoting Financial Inclusion: Descriptive Analytical Evidence from Tanzania
(European Journal of Business and Management, 2016) Lotto, Josephat
The objective of this paper was to assess the leverage provided by agency banking in promoting the financial inclusion in Tanzania. The study was descriptive in nature and utilized primary data collected from bank agents’ outlets in Dar es Salaam. Overall, the study was very important as it tells how financial inclusion in Tanzania has been accelerated by use of agency banking practices.The analytical results of the study show that agency banking has helped to simplify banking service by reducing distance for customers to reach service point. The study has also found that liquidity problem is not a big concern as the agents’ operation are properly scrutinized and monitored by the parent banks to avoid cash shortage crisis and minimizes security issues. It is also found in the study that agency banking costs are reported to be lower compared to those of traditional banking services. It is therefore concluded, from this study, that greater geographical coverage brought about by agency banking is a stronger promoter of financial inclusion because services follow people closer to where they leave and hence reduce the travelling costs and other hassles involved like time wasted in long queues at bank branches. Agency banking model is therefore a success as regards to deepening financial inclusion. However, because the concept of agency banking is now widespread banks’ practice to risk management should be emphasized so as to avoid entering into agency contract with bank agents whose credentials are doubtful. In addition to that efforts have to be made to increase the number of outlets providing bank agency services so as to achieve a greater geographical coverage. Apart from that all commercial banks offering agency banking services should limit operational costs on bank agents in order to avoid the increase in cost of services to customers. Concerning security, emphasis should be put on all agency banking outlets and more frequent monitoring to be carried out as discussed in the previous section. Lastly, financial education should be provided to help customers understanding the operations of agents and assure the security of their money.

Browse

Browsing Faculty of Insurance and Banking by Author "Lotto, Josephat"